After receiving several complaints about its previous app, Guaranty Trust Bank (GTBank), one of Nigeria’s largest banks, released a new one for its users. However, the software has received negative reviews from users.
Guaranty Trust Bank (GTBank), the fifth-largest bank in terms of assets in Nigeria, unveiled a new banking mobile app on Wednesday. The app’s new promise to users was a better user interface. The bank informed users that it would stop supporting the previous iteration of GTWorld by August 12 in conjunction with the release of the new app. A number of GTBank clients alerted TVAfrica that the new banking app is broken and has prevented them from using banking services.
TVAfrica discovered that many GTBank users are unable to log in to the new app via talks with six GTBank clients. Customers of GTBank have been targeted by phony helpcare accounts on Twitter without any justification from the bank.
The new GTBank app was downloaded by Jesse, an executive assistant, who told TVAfrica, “When I went to log in, I believed my internet service provider was having problems, so I switched to my mobile network. It remained the same. I gave it a few hours, but the problem persisted. It’s very awful.
A writer named Chioma told TVAfrica that because her phone updates apps at odd hours of the night, she felt “strong-armed” into using the new app. She admitted to TVAfrica that she was almost ashamed after a crucial transfer she needed to make today didn’t go through. Journalist Olatunji made similar comments. He told TVAfrica, “The app updated automatically, and I haven’t been able to log into the new app since yesterday.
TVAfrica revealed in 2021 how mass resignations and a talent gap at GT Bank resulted in overworked employees and, at the time, a flawed and problematic app. “The stress is insane. In the name of efficiency, one person is doing the work of three, according to Michael*, an ex-employee, who spoke with TVAfrica. Nigeria has experienced a brain drain in recent years as a result of many initiatives like the Tech Nation Visa, which encouraged the country’s sharpest minds to depart for a better life abroad. “I usually always have troubles with transfers; when I received a text about the upgrade, I though it would be better. I set it up, but I haven’t been able to log in since,” a student named Khalid informed TVAfrica.
Designer Kezia revealed that she had downloaded the new app because she thought it was time for a refresh. She was dismayed when she was unable to log in, something she finds to be “very annoying.” Because USSD codes don’t work for me either, I’m unable to make transfers or purchase credit. Unless I visit a GT Bank location, I’m effectively stuck.